{"id":1158,"date":"2025-03-06T02:11:56","date_gmt":"2025-03-05T23:11:56","guid":{"rendered":"https:\/\/kianit.jewelry\/?page_id=1158"},"modified":"2025-06-27T13:55:05","modified_gmt":"2025-06-27T10:55:05","slug":"czeste-pytania-faq","status":"publish","type":"page","link":"https:\/\/kianit.jewelry\/en\/czeste-pytania-faq\/","title":{"rendered":"Delivery, returns, warranty and custom orders"},"content":{"rendered":"

Delivery, returns, warranty and custom orders<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

In this section you will find answers to the most frequently asked questions about delivery, returns, production and repair of jewelry. If you have any additional questions, please contact us and we will be happy to help!<\/p>\n

\u2e3b<\/p>\n

1. Delivery<\/h5>\n

Do you ship orders abroad?<\/a><\/strong><\/p>\n

\u2714 Yes, orders placed in our store can be shipped abroad.<\/p>\n

\u2714 International shipping involves additional shipping costs, which depend on the destination country and are calculated individually.<\/p>\n

What happens if the parcel is not delivered?<\/p>\n

\ud83d\udd39 UPS – if the courier does not deliver the parcel the first time, it will make two additional delivery attempts. If the parcel is not delivered after three attempts, it will be returned to the sender.
\n\ud83d\udd39 DPD – if the first delivery attempt is unsuccessful, the courier will make two more attempts. After the third unsuccessful attempt, the parcel will be forwarded to the nearest DPD point, where it will be stored for 5 business days and then returned to the sender.<\/p>\n

\ud83d\udd39 InPost (Paczkomat 24\/7) – if the courier is unable to deliver the parcel, they will try again the next business day. If the second attempt is also unsuccessful, the parcel will be returned to the sender.<\/p>\n

\ud83d\udca1 Tip: To avoid problems with delivery, make sure you have provided the correct address and phone number.<\/p>\n

\u2e3b<\/p>\n

2. Changing and personalizing orders<\/h5>\n

Can I change my order after it has been approved?<\/p>\n

\u2714 Yes, you can change your order within 48 hours of purchase.<\/p>\n

\u2714 The exception are wedding rings made in expedited mode.<\/p>\n

Can I order a ring or wedding band according to my own design?<\/p>\n

\u2714 Yes! In our store, you can order jewelry made based on your idea.<\/p>\n

\u2714 Contact us and together we will create the project of your dreams.<\/p>\n

\u2e3b<\/p>\n

3. Jewelry – quality and warranty<\/h5>\n

Can the products presented in the online store differ from reality?<\/p>\n

\u2714 We guarantee that our rings and wedding rings look even better in real life than in the photos.<\/p>\n

\u2714 All products are handmade, so slight differences are possible.<\/p>\n

Can I repair the purchased jewelry?<\/p>\n

\u2714 Yes, if the jewelry purchased in our store is damaged, please contact us.<\/p>\n

\u2714 If the defect is due to our fault, the repair is free of charge.<\/p>\n

\u2714 In the case of mechanical damage caused by the customer, the repair will be possible for an additional fee, adjusted to the individual case.<\/p>\n

Who bears the shipping costs for a return or exchange?<\/p>\n

\u2714 If the order was incorrectly completed or the product has a manufacturing defect, after prior contact we will order a courier at our expense.<\/p>\n

\u2714 In other cases, the customer bears the costs of the return or exchange.<\/p>\n

Is the jewelry covered by a warranty?<\/p>\n

\u2714 Yes, all our products are brand new and made to order.<\/p>\n

\u2714 We provide a warranty for each product.<\/p>\n

\u2714 If a manufacturing defect is detected, the complaint will be accepted and the product will be repaired or replaced.<\/p>\n

\u2e3b<\/p>\n

4. Order processing and delivery time<\/h5>\n

Why does some orders take<\/a><\/strong> longer to process?<\/p>\n

\u2714 Each piece of jewelry is handmade to order.<\/p>\n

\u2714 The production of high-quality jewelry requires time and precision to make it unique.<\/p>\n

\u2714 Before shipping, each order is inspected at the Assay Office, where it receives a hallmark (in accordance with the Act of April 3, 1993, Journal of Laws No. 55\/1993, item 249).<\/p>\n

\u2714 The entire procedure requires additional time, but ensures authenticity and the highest quality of materials.<\/p>\n

Can I see the jewelry in person?<\/p>\n

\u2714 Some products can be seen live in our showroom.<\/p>\n

\u2714 In the showroom we present a large number of models made of brass and silver with different designs.<\/p>\n

\u2714 All samples are available in two standard sizes – women’s and men’s.<\/p>\n

\u2714 To check the availability of a specific model, contact our advisor.<\/p>\n

\u2e3b<\/p>\n

5. Prices and VAT<\/h5>\n

Are the prices given gross?<\/p>\n

\u2714 Yes, all prices are given gross and include 23% VAT.<\/p>\n

\u2e3b<\/p>\n

Contact<\/a><\/strong><\/p>\n

\ud83d\udccd Showroom address:
\nMarsza\u0142kowska 64, 00-544 Warsaw<\/p>\n

\ud83d\udce9 E-mail:
\nkianit.jewelry@gmail.com<\/p>\n

\ud83d\udcde Phone \/ WhatsApp:
\n+48 887 787\u00a0788<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Delivery, returns, warranty and custom orders In this section you will find answers to the most frequently asked questions about delivery, returns, production and repair of jewelry. If you have any additional questions, please contact us and we will be happy to help! \u2e3b 1. Delivery Do you ship orders abroad? \u2714 Yes, orders placed...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1158","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kianit.jewelry\/en\/wp-json\/wp\/v2\/pages\/1158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kianit.jewelry\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kianit.jewelry\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kianit.jewelry\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kianit.jewelry\/en\/wp-json\/wp\/v2\/comments?post=1158"}],"version-history":[{"count":7,"href":"https:\/\/kianit.jewelry\/en\/wp-json\/wp\/v2\/pages\/1158\/revisions"}],"predecessor-version":[{"id":7592,"href":"https:\/\/kianit.jewelry\/en\/wp-json\/wp\/v2\/pages\/1158\/revisions\/7592"}],"wp:attachment":[{"href":"https:\/\/kianit.jewelry\/en\/wp-json\/wp\/v2\/media?parent=1158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}