Terms and conditions of the online store https://kianit.jewelry/
I. Definition
1. STORE WORKING DAYS – days from Monday to Friday, excluding public holidays falling on these days.
2. CUSTOMER – a natural person with full legal capacity, as well as a legal person or an organizational unit without legal personality, with legal capacity and ability to perform legal actions.
3. CONTACT FORM – a technical system that allows the Buyer to place an Order by filling in the available fields of the form.
4. ORDER FORM – technical system that allows the Buyer to place an Individual Order by filling in the available fields of the form.
5. CONSUMER – in accordance with Article 221 of the Civil Code, a natural person making a legal transaction with an entrepreneur not directly related to his/her business or professional activity.
6. CART – a virtual storehouse selected by the Customer for ordering Goods.
7. BUYER – Customer, Entrepreneur with consumer rights, or Consumer.
8. TERMS AND CONDITIONS – this document, which is a model contract, on the basis of which contracts for the sale of goods and contracts for electronic provision of services are concluded by the Seller with the Buyers, in particular specifying the terms and conditions for the sale of goods and provision of services by the Seller.
9 RESERVATION – any order with personal pick-up placed by the Buyer to reserve a specific product for a specific pick-up day. The contract in this case is concluded at the time of personal pick-up at the ZL Jewelry Stationary Store.
10. STORE – online store available at https://kianit.jewelry/.
11. SELLER – the owner of the online store https://kianit.jewelry/ Złota Lilia sp. z o.o. with its registered office in Warsaw, 33 Wilcza St., 00-544, Warsaw, registered in the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Department of the National Court Register under KRS: 0000971710, REGON: 522052926, NIP: 5213968596.
12. GOOD – items that are offered in the Store and may be the subject of an Order or an individual Order.
13. ORDER – an offer made by the Buyer via the online store https://kianit.jewelry/ to conclude a contract of sale
14. INDIVIDUAL ORDER – an offer made by the Buyer through the online store https://kianit.jewelry/ to conclude a contract of sale for Goods that will be made on the individual order of the Buyer and according to his individual project.
15. CONTRACT – a contract of sale of goods concluded between the Seller and the Buyer through the online store https://kianit.jewelry/ or concluded directly at the place of reception of the stationary store “ZL Jewelry”.
II. General provisions
1. These Terms and Conditions of the Online Store https://kianit.jewelry/ (hereinafter referred to as the Terms and Conditions) shall define the rules and conditions for making purchases as part of the Online Store available at: https://kianit.jewelry/ operated by Złota Lilia sp. z o.o. with its registered office in Warsaw, 33 Wilcza St., 00-544, Warsaw, registered in the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Economic Department of the National Court Register under KRS number: 0000971710, REGON: 522052926, NIP: 5213968596
2. The object of the https://kianit.jewelry/ Internet Store is retail sales of jewelry and production of jewelry products.
3. The provisions of these Regulations are not intended to exclude or limit any of the rights of the Buyer who is also a Consumer within the meaning of the Act of 23 April 1964 – Civil Code (Journal of Laws No. 16, item 93 as amended), to which he is entitled under mandatory provisions of law. In the event of any inconsistency between the provisions of these Regulations and the aforementioned regulations, these regulations shall prevail.
4. The Rules and Regulations are drawn up in Polish and may be translated into other languages and constitute a model contract concluded at a distance, in accordance with the generally applicable provisions of Polish law.
5.The Client has the opportunity to familiarize himself with the Code of Good Business Practices. The code of good practices can be found in the Act of August 23, 2007 on counteracting unfair market practices.
6. The Seller undertakes to deliver Goods without defects.
7. Customer has the opportunity to contact the Seller using the contact information provided in the Contact tab on https://kianit.jewelry/contacts.html and as follows:
a) By email: kianit.jewelry@gmail.com
III. Conditions for placing orders
1. Customers of https://kianit.jewelry/ y (hereinafter referred to as “Customer”) may be persons who are at least 18 years of age and have full legal capacity, legal persons and organizational units without legal personality, but having full legal capacity.
2. The customer can place an order through the website https://zl.jewelry/ without prior registration of an account.
3. The website of the Store https://zl.jewelry publishes information about the Goods and the terms and conditions of their purchase and delivery. This information does not constitute an offer, but only an invitation to make offers. The Customer’s selection of the Goods (-) and confirmation, in a certain manner, of the will to purchase them, however, constitutes an offer to conclude a contract of sale of the Goods indicated by the Customer.
4. The Customer places an order by adding the Goods selected on the Store’s website to a virtual Cart, using the “Add to Cart” button. Placing the Goods in the Cart does not involve their reservation.
5. After adding the selected Merchandise to the virtual Cart, the Customer confirms his/her desire to place an order by clicking the “Order” button, after which he/she is redirected to the Contact Form, where he/she provides the data necessary to place an order – Name, contact phone and e-mail.
6. In order to confirm and verify the placement of an order, the Seller reserves the right to contact the Customer at the contact number provided in the Order on working days and Saturday from 10:00 to 19:00.
7. Making orders in the Online Store is possible 24 hours a day, all days of the year, while their implementation takes place on working days and Saturday.
8. The customer may use a simplified procedure for placing an order, by telephone contact with the sales department at: +48 887 787 788. Placing an order using the above method is possible on weekdays and Saturday, from 10:00 to 19:00.
9. Placing an order is not the same as concluding a contract of sale.
10. The contract is concluded upon confirmation by the Seller of acceptance of the Customer’s order for execution and acceptance by the Customer of these Regulations and approval of the “order with obligation to pay” option. Confirmation is made by sending to the Customer via e-mail information in which the Seller confirms acceptance of the Customer’s order for execution.
11. If the Seller cannot fulfill the performance in whole or in part due to the fact that the Goods are not available, or due to unforeseen circumstances have not been delivered or have been damaged or lost, then the Seller shall immediately notify the Client and return the amount received or perform a substitute performance of the same value as the amount paid – at the choice and consent of the Client.
12. All Goods offered in the Store are new, free from physical and legal defects, and have been legally introduced into the Polish market.
13. The Customer has the opportunity to order goods on his/her individual order (hereinafter – Individual Order) and according to an individual project, the details of placing such type of orders, can be found in rozd. VI. of these Regulations.
IV. Price of Goods and Services
1. All retail prices are given in PLN and EUR and include VAT.
2. The prices of the Goods do not include customs and tax fees, in cases where the delivery of Goods is carried out outside the European Union.
3. The presented price offer for the Goods on the website https://zl.jewelry is for information purposes only and does not constitute an offer within the meaning of Art.66 par.1 of the Civil Code.
4. The price of the Goods may change due to the Customer’s choice of the size of the Goods, type of metal, color of gold, weight and other variable characteristics of the Goods. The price of the Goods listed in the Store does not include the Cost of delivery of the Goods.
5. The final price, including the cost of delivery for the ordered Goods shall be sent to the Buyer at the e-mail address provided by the Buyer prior to the conclusion of the contract of sale.
6. The prices of the Goods in the Online Store do not apply to sales made in the Stationary Store.
V. Delivery and payment
1. The customer has the right to choose the following forms of payment:
a. Payment in cash or by credit card at the Stationary Store “ZL Jewelry” located at: Marszalkowska 64, 00-544 Warsaw.
b. Payment by bank transfer to the company’s bank account.
c. Payment by cash on delivery at the courier.
d. Payment via Western Union service.
2. In the cases indicated in par. B and D, the Customer is obliged to pay the price within 3 days from the date of placing the order, unless the selected purchase option provides otherwise. In case of non-payment within the indicated period, the Seller has the right to cancel the placed order.
3. The purchase of Goods is documented by the issuance of a fiscal receipt or invoice. The invoice is issued only at the request of the Customer.
4.The Seller carries out the delivery on the territory of the whole world
5. Ordered Goods are delivered by courier company InPost, DPD or UPC. Detailed information on delivery is available in the current regulations of the carriers InPost, DPD and UPC. The Seller shall inform the Client about the details of delivery, in particular which carrier will deliver the shipment along with a link to track the stages of delivery by sending the relevant information to the e-mail address provided by the Client.
6. The dispatch time of the ordered Goods, subject to the provision of paragraph 7, shall be 72 hours from the moment of payment for the ordered Goods, unless the selected purchase option provides otherwise. This provision applies only and exclusively to the Goods available at the Seller and which do not require any changes or other individualization at the request of the Customer.
7. The period of execution of the Goods on the individual order of the Customer is up to 50 working days. Such Goods are shipped by the Seller within 72 hours from the date of payment of the full final price for the Goods.
8. It is recommended that the Client should check the condition of the Goods or, if this is difficult, the condition of the parcel (packaging) immediately after delivery. If any damage is found that may have occurred in transit, the Customer should draw up an appropriate damage report and immediately notify the Seller.
9. The Seller shall not be liable for non-delivery of Goods for reasons attributable to the Client – e.g. in connection with the indication of an incorrect or incomplete delivery address preventing delivery. In such a situation, the Seller shall notify the Customer of the failed attempt to deliver the Goods.
VI.Individual Orders
1. In order to place an Individual Order, the Customer should contact the Seller by completing the Order Form , located at: https://kianit.jewelry/contact-form/ or by telephone contact with the Sales Department at: +48 887 787 788.
2. The Seller will contact the Customer on working days and Saturday, from 10.00 to 19.00 in order to determine the details of the Goods implemented as an Individual Order.
3. At the request of the Customer, the Seller may make a 3D model of the Goods to be made as an Individual Order of the Customer. The cost of such service will be presented to the Customer along with the summary of the Individual Order.
4. In the summary of the Individual Order, the Seller shall send a link to these Terms and Conditions with a request to approve the Individual Order and the Terms and Conditions.
5. After submitting the Individual Order, the Seller sends a summary to the Customer’s e-mail address. The summary of the submitted Individual Order will include information regarding:
a. Details of the Store including the exact mailing address, e-mail address and telephone number;
b. the price of the Goods (subject to paragraph 8);
c. form of payment
d. form of delivery
e. term of payment
f. the term of execution of the Individual Order
g. a link to the content of the Regulations
h. other information, necessary for the execution of the Individual Order.
6. The Seller additionally stipulates that the final price of the Goods made to the Individual Order may vary approximately by 20% depending on the final weight of the finished product.
7. Contract is concluded upon confirmation by the Seller of acceptance of the Individual Order for execution and acceptance by the Customer of these Regulations and approval of the “order with obligation to pay” option. Confirmation is made by sending to the Customer via e-mail information in which the Seller confirms acceptance of the Customer’s order for execution.
8. No response from the Customer within 3 days – to the received order summary means cancellation of the order process.
9. The Seller reserves the right to change, based on the information received from the Customer on the details of personalization, the previously sent order summary.
10. Payment for Customized Orders is possible only by making an advance payment of 70% of the price of the Goods to the Seller’s account.
11. After receiving the final valuation of the order, indicated in paragraph 8, the Customer is obliged to pay the remaining amount of the final value of the Goods produced for individual order within 20 working days.
12. Goods manufactured to the individual order of the Customer are produced up to 50 working days from the date of advance payment by the Customer.
13. After the production of the order, the Seller and charges send the order within 72 from the date of receipt of the remaining price to be paid for the Goods.
14. the Customer has the opportunity to order the Goods, which will be produced from his own gold. In this case, the final price of the finished Product will be determined by the Seller and presented to the Customer.
VII. Withdrawal from the contract
1. Subject to paragraph 6 below, a Customer who is a Consumer and who has entered into a contract at a distance may return the Goods purchased from the Online Store without giving any reason by submitting to the Seller a statement of withdrawal from the contract of sale of the Goods in accordance with Article 27 of the Act of May 30, 2014 on Consumer Rights. The Customer may exercise this right within 30 days of receiving the Goods. To meet the deadline it is sufficient to send the statement before its expiration. In the case of withdrawal from the contract of sale of Goods according to the procedure indicated in this paragraph, the Customer is obliged to return the Goods to the Online Store, within 14 days from the date of submission of the statement of withdrawal from the contract of sale of Goods.
2.A model form of withdrawal from the contract is included in Appendix No. 2 to the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014 item 827).
3. In the event of withdrawal from the contract of sale of Goods, the contract of sale of Goods shall be considered not concluded.
4. In the event of withdrawal from the contract in accordance with the procedure indicated in paragraph 1 or paragraph 2, the Customer is obliged to return the Goods to the following address: “ZL Jewelry” Marszałkowska 64, 00-544 Warsaw. The cost of returning the Goods shall be borne by the Customer.
5. In the event that under a single Order, the Customer purchased more than one Goods, withdrawal may apply to all or only the Goods selected by the Customer, with the proviso that if the Goods are sold as a set, set or package withdrawal is possible in relation to this set, set or package.
6. The right to withdraw from the contract shall not be granted to the consumer in the cases specified in detail in Article 38 (1) of the Law of May 30, 2014 on consumer rights, inter alia, with respect to contracts:
a. for the provision of services, where the trader has performed the service in full with the express consent of the consumer, who was informed before the start of the performance that after the performance by the trader will lose the right to withdraw from the contract;
b. in which the subject of the provision is a non-refabricated thing, produced to the consumer’s specifications or serving to meet his individualized needs;
c. in which the subject of performance are things that, after delivery, by their nature, are inseparably combined with other things.
7. In the event that the Customer exercises the right to withdraw from the contract of sale of Goods after requesting the Seller to begin providing services before the expiration of the deadline for withdrawal, the Customer will be obliged to pay for the services performed until the withdrawal from the contract.
8. The Seller shall return to the Customer the amount due for the Goods sent back by the Customer within 14 days, counting from the date of delivery to the Seller of the statement of withdrawal from the contract of sale of the Goods. The Seller may withhold reimbursement of payments received from the Customer until it receives back the returned Goods or the Customer provides proof of return of the returned Goods.
9. In the case of effective withdrawal from the contract of sale, the Seller shall refund the amount paid by the Customer for the Goods in a manner analogous to the method of payment for the Goods selected by the Customer.
10. The Seller warns that, in accordance with the law, the Customer shall be liable for any diminution in the value of the Goods as a result of handling the Goods in a manner other than necessary to familiarize with the nature, properties and functioning of the Goods.
VIII. Complaints
1. In the event of non-conformity of the Goods with the contract, the Consumer shall have the rights set forth in the Act on Consumer Rights in Chapter 5a and other provisions of applicable law.
2. Complaint for non-conformity of the Goods with the contract may be submitted to the Seller within 2 years from the date of delivery of the Goods. The Consumer is obliged to file a complaint before the expiry of 2 months from the date of finding the nonconformity of the Goods with the contract.
3. Complaints can be submitted by sending a message to the email address: kianit.jewelry@gmail.com. A proof of purchase must be attached to the complaint.
4. Complaint of the Goods will be considered up to 14 days from the date of complaint. The Customer shall be notified by e-mail or telephone about the manner of processing the Goods complaint.
5. The complained Goods should be sent back to the address: “ZL Jewelry” Marszałkowska 64, 00-544 Warsaw. If the complaint about non-conformity of the Goods with the contract has been accepted, the Seller is obliged to refund the cost of sending the goods. If the complaint is rejected – the shipping costs are covered by the buyer.
6. In the case of a refund of the price, the refund shall be in the amount paid by the Consumer and in a manner analogous to the method of payment for the Goods selected by the Consumer, unless the Consumer has agreed to a different method of refund, without incurring any additional costs for the Consumer.
7. A consumer may seek assistance from a district or municipal consumer ombudsman, the Trade Inspection or one of the non-governmental organizations that include consumer protection.
8. A consumer may also use out-of-court means of handling complaints and claims through the ODR platform in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes). Wanting to take advantage of the additional possibility of amicable resolution of disputes concerning online shopping, the Consumer can file his complaint, for example, through the EU online ODR platform, available at: http://ec.europa.eu/consumers/odr/.
IX Protection of personal data
Pursuant to Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), we inform you that:
The administrator of your personal data – “ADMINISTRATOR” – is ZŁOTA LILIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office: ul. Wilcza, no. 33, Warsaw, code 00-544 NIP: 5213968596 , REGON: 522052926
Contact with the Administrator is possible via e-mail: kianit.jewelry@gmail.com , tel. +48 887 787 788 or in writing to the address of the company’s registered office.
Your personal data will be processed for:
To conclude and perform a contract (the basis of Article 6(1)(b) RODO),
for purposes related to the implementation of the law (basis from Article 6(1)(c) RODO),
for archival (evidential) purposes, which are the realization of our legitimate interest in securing information in the event of a legal need to prove facts (basis of Article 6(1)(f) RODO)
and for possible establishment, investigation or defense against claims being the realization of our legitimate interest therein (the basis of Article 6(1)(f) RODO) or for video surveillance
for other purposes (e.g. marketing) each time on the basis of your consent (basis of Article 6(1)(a) RODO);
1. The Administrator shall not disclose personal data to other entities, except as necessary in connection with our business, as well as in situations required by law and in order to fulfill your requests. Data may be shared with, among others, the following categories of recipients in connection with the above:
to the Social Insurance Institution,
Tax offices,
Polish Post.
courier companies,
other public administration bodies in accordance with the law,
partners (technical, IT, statistical) of the Administrator, with whom appropriate agreements on entrusting personal data have been concluded
exclusively for purposes justified by the Administrator’s interest.
2. Your personal data will be stored:
for the duration of the contract, and after its termination may be kept until the expiration of the statute of limitations for tax obligations , as well as the expiration of the statute of limitations for possible claims,
until the moment of withdrawal of your consent, in case you have given your consent to the processing of data for marketing purposes.
3. You have the right to: request from the Administrator access to your personal data; rectify, erase or restrict the processing of your personal data; object to the processing, data portability or withdraw your consent at any time (in case you have given your consent to the processing of data, e.g. for marketing purposes – This withdrawal does not affect the compliance of the processing, which was carried out on the basis of consent before its withdrawal, with the applicable law) and to lodge a complaint to the supervisory authority, i.e. the President of the Office for Personal Data Protection.
4. Provision of personal data is a statutory condition for entering into a contract and is voluntary, however, failure to provide data to the extent required by the Administrator may result in non-performance of the contract. Where the provision of personal data is based on the voluntary consent of the person providing his/her personal data or by law, failure to provide data to the extent required by the Administrator will prevent the activity for which consent is given.
5. Your data will not be processed in an automated manner and will not be profiled. We do not currently intend to transfer your data to third countries. We make every effort to ensure the protection of your personal data.
X. Guarantee
1. Goods ordered through the Store are covered by a 2-year warranty, unless otherwise specified in the warranty card.
2. The manner in which the Customer may exercise its warranty rights is described in the warranty card supplied with the Goods. Details of the guarantor are indicated in the warranty card.
XI. Final provisions
1. Buyers can access these Terms and Conditions through the link provided on the homepage of the Online Store.
2. These Terms and Conditions are effective as of February 01, 2025.
3. The Seller reserves the right to change these Terms and Conditions.
4. Any changes to these Terms and Conditions shall be presented prominently within the Online Store at least 14 days prior to the effective date of the changes.
5. Amendments to the Terms and Conditions shall not affect any orders or payments made by Customers prior to the effective date of such amendments.
