Please read our store’s regulations, which describe in detail the conditions for exercising the right to complain and return goods.
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Complaints
If you have any concerns about the quality of the product, follow these steps:
- Fill out the complaint form
Fill out the complaint form and attach it to the shipment. The document should include:
✔ Name and surname, e-mail address or postal address, phone number.
✔ Product number and reason for complaint.
✔ Date of purchase and date of detection of the defect.
- Prepare the shipment for shipping
When submitting a complaint, attach all accessories and a copy of the proof of purchase to the shipment.
✔ Pack the product in such a way that it is properly secured during transport.
- Send the parcel
The product under complaint should be sent or delivered in person to one of the following addresses:
📍 KiANIT – Shop in Warsaw
Marszałkowska 64, 00-544 Warsaw, Poland
📍 Company headquarters address
ZLOTA LILIA SP. Z O.O.
Wilcza 33, 00-544 Warsaw, Poland
After considering the complaint, we will contact you to determine further steps.
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Return of goods
In accordance with applicable regulations, you have 14 days to withdraw from the contract. However, this right does not apply to products made to individual order.
✔ To make a return, fill out the return form and send it to the following address:
📍 KiANIT – Shop in Warsaw
Marszałkowska 64, 00-544 Warsaw, Poland
✔ All accessories and proof of purchase must be included with the parcel.
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Non-returnable products
Custom-made products are non-returnable, including:
❌ Wedding rings (made according to an individual design).
❌ Rings with diamonds with an international certificate, if the stone was previously selected by the customer.
📄 Complaint forms …………………………….
